FAQ

Please read the information below before placing a live shrimps order.

Combined postage and packaging* for live shrimps is £10 for orders totalling 1.5kg or below. Livestock shipping is non-refundable

Any DRY GOODS ordered with your shrimps will be sent separately via Royal Mail

Shipping of shrimps takes place on the following days: Monday, Tuesday, Wednesday, and Thursday. Please make sure to be at home during the delivery attempt. We send packages via tracked 24-hour postal delivery.

Ensure you supply a valid mobile contact number and email address. Entering up-to-date contact information upon checkout will avoid delays. Keep an eye on your emails and junk folders, we will be emailing you to arrange delivery.

Potential for delivery delays. For welfare purposes, couriers will not ship live shrimps consignments when daytime temperatures are excessively hot, or overnight temperatures are near or below freezing. We will inform you in the event of a weather-related delay.

DO YOU SHIP INTERNATIONALLY?

We do ship internationally. We take great care to ensure all orders are carefully packaged and shipped in a way that guarantees the safe arrival of your shrimps. Here are some key details about our international shipping:

Shipping costs within the EU:

Shipping costs vary depending on the destination country and order size. You can calculate the exact shipping cost during checkout.

Delivery times:

International delivery times may vary depending on the destination. Typically, orders arrive within 3–5 business days. Expedited shipping options are available for an additional fee.

Customs and import regulations:

Please note that international orders may be subject to customs fees and import duties. It is the buyer’s responsibility to be aware of and comply with the regulations in their country.

Packaging:

Shrimps are carefully packed in insulated containers with heat or cold packs as needed to maintain optimal conditions during transit.

Restrictions:

Some countries have restrictions on importing certain species. We recommend checking your country’s regulations before placing an order.

If you have any further questions or need detailed information about international shipping, please contact us.

WHAT ARE THE PAYMENT OPTIONS?

We offer a variety of payment options to make your shopping experience as convenient as possible. You can choose from the following methods:

Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: You can securely pay using your PayPal account. Simply select PayPal at checkout and follow the prompts to complete your payment.
Apple Pay: For those using Apple devices, Apple Pay is available for a quick and secure checkout.
Google Pay: If you prefer using Google Pay, this option is also available for a seamless payment process.
Bank Transfer: We accept direct bank transfers. Details will be provided at checkout if you choose this option. Please note that orders will only be processed once the payment has been received.

If you have any questions or need assistance with your payment, please contact us We're here to help!