CUSTOMER CARE

Customer Care

At our store, your shrimp’s wellbeing — and your satisfaction — are our top priorities. Every order is handled with care, and every customer receives our full attention.

Whether you have questions about your shrimp’s health, tank conditions, a delivery issue, or simply need expert advice — we’re here to support you.

🔹 Concerned about your shrimp’s condition?
We’ll work with you to identify what’s wrong and guide you through the best next steps.

🔹 Your order hasn’t arrived, or something’s not right?
Get in touch — we’ll do everything we can to resolve the issue quickly.

🔹 Need help picking the right species or accessories?
We’re happy to share our knowledge and help you set up the ideal home for your shrimp.

You can reach us anytime via our [contact form] or by emailing inquiries@4dishrimps.co.uk.

🤝 We're with you every step of the way — from your first click to the moment your shrimp thrive in their new aquarium.

Privacy & Safety

Your trust matters. Your data are safe with us.

We are committed to protecting your privacy and ensuring the safety of your personal information and orders. When you shop with us, you can rest assured that we take your security seriously.

What we collect and why:

Basic contact details (name, address, email, phone) — used to process and deliver your order.
Payment information — securely processed via trusted third-party providers; we never store full card details.
Shrimp-related info you may choose to share — used only to provide better customer care.

We never:

Sell or share your data with third parties for marketing purposes.
Store sensitive payment data on our servers.

Secure shopping environment:

All data is encrypted using SSL technology.
Our website is regularly monitored and updated for your safety.
Orders are packed and shipped with the health and safety of live animals as a priority.

Your rights:

You can request access, correction, or deletion of your personal data at any time. Just contact us via our form or email.
If you have any questions about how your data is handled, feel free to reach out.

🤝 Wholesale & Retail Partnerships

Do you run a physical or online store and want to offer our shrimps to your customers? Great – we’d love to work with you!

We’ve created a dedicated trade offer where you can browse our full product range, view wholesale pricing, and learn more about our minimum order terms.

Here’s what we offer:

Low minimum order value starting from £500 net
Standard order size is typically 200 shrimps
Fast turnaround — orders dispatched within 24 H
Trade support — we’ll help you choose the right stock and grow your product offering

If you’re interested in becoming a retail partner, just get in touch – we’ll be happy to discuss the details and answer any questions you may have.